Information") you may provide on the crionx.com website ("Website" or "Service") and any of its
related products and services (collectively, "Services") is collected, protected and used. It also
describes the choices available to you regarding our use of your Personal Information and how you can access and
update this information. This Policy is a legally binding agreement between you ("User", "you"
or "your") and Crionx LLC ("Crionx LLC", "we", "us" or "our"). By
accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound
by the terms of this Agreement. This Policy does not apply to the practices of companies that we do not own or
control, or to individuals that we do not employ or manage.
Automatic collection of information
Our top priority is customer data security and, as such, we exercise the no logs policy. We may process only minimal
user data, only as much as it is absolutely necessary to maintain the Website and Services. Information collected
automatically is used only to identify potential cases of abuse and establish statistical information regarding the
usage and traffic of the Website and Services. This statistical information is not otherwise aggregated in such a
way that would identify any particular user of the system.
Collection of personal information
You can access and use the Website and Services without telling us who you are or revealing any information by which
someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features
on the Website, you may be asked to provide certain Personal Information (for example, your name and e-mail
address). We receive and store any information you knowingly provide to us when you create an account, publish
content, make a purchase, or fill any online forms on the Website. When required, this information may include the
- Personal details such as name, country of residence, etc.
- Contact information such as email address, address, etc.
- Account details such as user name, unique user ID, password, etc.
- Payment information such as credit card details, bank details, etc.
You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of
some of the features on the Website. Users who are uncertain about what information is mandatory are welcome to
Use and processing of collected information
In order to make the Website and Services available to you, or to meet a legal obligation, we need to collect and use
certain Personal Information. If you do not provide the information that we request, we may not be able to provide
you with the requested products or services. Some of the information we collect is directly from you via the Website
and Services. However, we may also collect Personal Information about you from other sources. Any of the information
we collect from you may be used for the following purposes:
- Create and manage user accounts
- Fulfill and manage orders
- Deliver products or services
- Improve products and services
- Send administrative information
- Send marketing and promotional communications
- Respond to inquiries and offer support
- Request user feedback
- Improve user experience
- Post customer testimonials
- Deliver targeted advertising
- Administer prize draws and competitions
- Enforce terms and conditions and policies
- Protect from abuse and malicious users
- Respond to legal requests and prevent harm
- Run and operate the Website and Services
Processing your Personal Information depends on how you interact with the Website and Services, where you are located
in the world and if one of the following applies: (i) you have given your consent for one or more specific purposes;
this, however, does not apply, whenever the processing of Personal Information is subject to California Consumer
Privacy Act or European data protection law; (ii) provision of information is necessary for the performance of an
agreement with you and/or for any pre-contractual obligations thereof; (iii) processing is necessary for compliance
with a legal obligation to which you are subject; (iv) processing is related to a task that is carried out in the
public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes
of the legitimate interests pursued by us or by a third party.
Note that under some legislations we may be allowed to process information until you object to such processing (by
opting out), without having to rely on consent or any other of the following legal bases below. In any case, we will
be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision
of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a
Billing and payments
In case of services requiring payment, we request credit card or other payment account information, which will be
used solely for processing payments. Your purchase transaction data is stored only as long as is necessary to
complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All
direct payment gateways adhere to the latest security standards as managed by the PCI Security Standards Council,
which is a joint effort of brands like Visa, MasterCard, American Express and Discover. Sensitive and private data
exchange happens over a SSL secured communication channel and is encrypted and protected with digital signatures,
and the Website and Services are also in compliance with PCI vulnerability standards in order to create as secure of
an environment as possible for Users. Scans for malware are performed on a regular basis for additional security and
You are able to delete certain Personal Information we have about you. The Personal Information you can delete may
change as the Website and Services change. When you delete Personal Information, however, we may maintain a copy of
the unrevised Personal Information in our records for the duration necessary to comply with our obligations to our
affiliates and partners, and for the purposes described below.
Disclosure of information
Depending on the requested Services or as necessary to complete any transaction or provide any service you have
requested, we may contract with other companies and share your information with your consent with our trusted third
parties that work with us, any other affiliates and subsidiaries we rely upon to assist in the operation of the
Website and Services available to you. We do not share Personal Information with unaffiliated third parties. These
service providers are not authorized to use or disclose your information except as necessary to perform services on
our behalf or comply with legal requirements. We may share your Personal Information for these purposes only with
third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to
Personal Information. These third parties are given Personal Information they need only in order to perform their
designated functions, and we do not authorize them to use or disclose Personal Information for their own marketing
or other purposes.
We will disclose any Personal Information we collect, use or receive if required or permitted by law, such as to
comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to
protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government
In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all
or a portion of its assets, your user account, and Personal Information will likely be among the assets transferred.
Retention of information
We will retain and use your Personal Information for the period necessary to comply with our legal obligations,
resolve disputes, and enforce our agreements unless a longer retention period is required or permitted by law. We
may use any aggregated data derived from or incorporating your Personal Information after you update or delete it,
but not in a manner that would identify you personally. Once the retention period expires, Personal Information
shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to
data portability cannot be enforced after the expiration of the retention period.
The rights of users
You may exercise certain rights regarding your information processed by us. In particular, you have the right to do
the following: (i) you have the right to withdraw consent where you have previously given your consent to the
processing of your information; (ii) you have the right to object to the processing of your information if the
processing is carried out on a legal basis other than consent; (iii) you have the right to learn if information is
being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the
information undergoing processing; (iv) you have the right to verify the accuracy of your information and ask for it
to be updated or corrected; (v) you have the right, under certain circumstances, to restrict the processing of your
information, in which case, we will not process your information for any purpose other than storing it; (vi) you
have the right, under certain circumstances, to obtain the erasure of your Personal Information from us; (vii) you
have the right to receive your information in a structured, commonly used and machine readable format and, if
technically feasible, to have it transmitted to another controller without any hindrance. This provision is
applicable provided that your information is processed by automated means and that the processing is based on your
consent, on a contract which you are part of or on pre-contractual obligations thereof.
California privacy rights
In addition to the rights as explained in this Policy, California residents who provide Personal Information (as
defined in the statute) to obtain products or services for personal, family, or household use are entitled to
request and obtain from us, once a calendar year, information about the Personal Information we shared, if any, with
other businesses for marketing uses. If applicable, this information would include the categories of Personal
Information and the names and addresses of those businesses with which we shared such personal information for the
immediately prior calendar year (e.g., requests made in the current year will receive information about the prior
year). To obtain this information please contact us.
How to exercise these rights
Any requests to exercise your rights can be directed to Crionx LLC through the contact details provided in this
document. Please note that we may ask you to verify your identity before responding to such requests. Your request
must provide sufficient information that allows us to verify that you are the person you are claiming to be or that
you are the authorized representative of such person. You must include sufficient details to allow us to properly
understand the request and respond to it. We cannot respond to your request or provide you with Personal Information
unless we first verify your identity or authority to make such a request and confirm that the Personal Information
relates to you.
Privacy of children
We do not knowingly collect any Personal Information from children under the age of 18. If you are under the age of
18, please do not submit any Personal Information through the Website and Services. We encourage parents and legal
guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children
never to provide Personal Information through the Website and Services without their permission. If you have reason
to believe that a child under the age of 18 has provided Personal Information to us through the Website and
Services, please contact us. You must also be old enough to consent to the processing of your Personal Information
in your country (in some countries we may allow your parent or guardian to do so on your behalf).
The Website and Services use "cookies" to help personalize your online experience. A cookie is a text file
that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to
your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued
the cookie to you.
Services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you
can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may
not be able to fully experience the features of the Website and Services. To learn more about cookies and how to
manage them, visit internetcookies.org
Do Not Track signals
Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your
online activity tracked. Tracking is not the same as using or collecting information in connection with a website.
For these purposes, tracking refers to collecting personally identifiable information from consumers who use or
visit a website or online service as they move across different websites over time. The Website and Services do not
track its visitors over time and across third party websites. However, some third party sites may keep track of your
browsing activities when they serve you content, which enables them to tailor what they present to you.
We may permit certain third party companies to help us tailor advertising that we think may be of interest to users
and to collect and use other data about user activities on the Website. These companies may deliver ads that might
place cookies and otherwise track user behavior.
We offer electronic newsletters to which you may voluntarily subscribe at any time. We are committed to keeping your
e-mail address confidential and will not disclose your email address to any third parties except as allowed in the
information use and processing section or for the purposes of utilizing a third party provider to send such emails.
We will maintain the information sent via e-mail in accordance with applicable laws and regulations.
In compliance with the CAN-SPAM Act, all e-mails sent from us will clearly state who the e-mail is from and provide
clear information on how to contact the sender. You may choose to stop receiving our newsletter or marketing emails
by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue
to receive essential transactional emails.
Links to other resources
The Website and Services contain links to other resources that are not owned or controlled by us. Please be aware
that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to
be aware when you leave the Website and Services and to read the privacy statements of each and every resource that
may collect Personal Information.
We secure information you provide on computer servers in a controlled, secure environment, protected from
unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards
in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in
its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and
privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any
and all information and data exchanged between you and the Website and Services cannot be guaranteed; and (iii) any
such information and data may be viewed or tampered with in transit by a third party, despite best efforts.
In the event we become aware that the security of the Website and Services has been compromised or users Personal
Information has been disclosed to unrelated third parties as a result of external activity, including, but not
limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but
not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement
authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we
believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise
required by law. When we do, we will post a notice on the Website, send you an email.
Changes and amendments
We reserve the right to modify this Policy or its terms relating to the Website and Services from time to time in our
discretion and will notify you of any material changes to the way in which we treat Personal Information. When we
do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways in
our discretion, such as through contact information you have provided. Any updated version of this Policy will be
effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the
Website and Services after the effective date of the revised Policy (or such other act specified at that time) will
constitute your consent to those changes. However, we will not, without your consent, use your Personal Information
in a manner materially different than what was stated at the time your Personal Information was collected.
Acceptance of this policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the
Website and Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy,
you are not authorized to access or use the Website and Services.
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter
relating to individual rights and your Personal Information, you may send an email to
This document was last updated on June 24, 2020